Order Automation
Automated order processing, from request to delivery.
Ellevix captures every order from your website, email, WhatsApp and phone, checks stock, sends the invoice and keeps customers updated until delivery, with no copying between systems.
Works with your online store, email, WhatsApp, Google Sheets and accounting tools like QuickBooks and Xero.
The problem
Manual orders cost you more.
Retyping orders between systems slows every step, and small mistakes turn into wrong deliveries, refunds and unhappy customers.
Orders retyped by hand
Orders from email, phone and chat are copied into spreadsheets and systems one by one, taking hours every week.
Small mistakes, big costs
A wrong quantity, price or address slips through, and you pay for it in returns, refunds and lost trust.
“Where is my order?” all day
Without automatic updates, your team spends its time answering status questions instead of shipping.
The basics
What is order automation?
Order automation is software that moves each order through every step, from the moment a customer places it to the moment it’s delivered, without anyone retyping it.
It captures the order wherever it comes in, checks stock, creates the invoice, tells your team what to pack and sends the customer updates along the way. Your team only steps in when something needs a decision.
| Manual | Automated | |
|---|---|---|
| Order entry | Typed in by hand | Captured automatically |
| Stock | Checked in a separate sheet | Updated with every order |
| Invoicing | Created one by one | Sent when the order is confirmed |
| Fulfillment | Emails and phone calls | Pick list sent to your team |
| Customer updates | Answered when they ask | Sent at every step |
| Errors | Typos and missed orders | Details checked before they move |
How it works
From order placed to order delivered.
Orders captured from every channel
Website, email, WhatsApp and phone orders are captured and turned into one clean order record.
Checked, invoiced and confirmed
Stock is checked, the invoice is created and the customer gets a confirmation in seconds.
Sent to fulfillment and tracked
Your team gets a pick list, and the customer gets updates from packed to delivered.
Process and timeline
Live in about 3 weeks.
A clear process from the first call to launch, and support after.
Free Automation Audit
We map how orders come in today, every place they’re entered and where time or mistakes creep in.
Setup
We connect your order channels, stock list, invoicing and delivery tools, and agree the order rules with you.
Build and testing
We build the workflow and test it with sample orders, including changes, cancellations and returns.
Launch and handover
Orders start flowing on their own, and your team gets a short walkthrough of the order dashboard.
Ongoing optimization
We review order volumes and errors, tune the workflow and send a monthly report.
Results
What changes when orders run themselves.
Orders go into your systems on their own, so your team stops copying and pasting and gets hours back every week.
Details are checked as they move, so wrong quantities, prices and addresses are caught before anything ships.
Confirmed orders go straight to packing with the invoice ready, so they leave sooner.
Automatic confirmations and delivery updates mean far fewer “Where is my order?” calls.
What's included
Everything you need, set up for you.
We connect your order channels and tools, set the rules with you and test every step. You get an order process that runs itself from day one.
Get a Free Automation Audit- Order capture from website, email, WhatsApp and phone
- One order dashboard for every channel
- Stock updates with every order
- Automatic invoices and payment reminders
- Order confirmations and delivery updates for customers
- Pick lists and alerts for your team
- Sync with your accounting tool, CRM or Google Sheet
- Monthly order and error report
Use cases
Built around how your orders come in.
For online stores, wholesalers, distributors, restaurants, manufacturers, service businesses and more.
FAQ
Questions, answered
What is order automation?
Software that moves each order from request to delivery on its own. It captures the order, checks stock, creates the invoice, sends it to fulfillment and updates the customer, with no manual data entry.
What parts of order processing can be automated?
Order capture, data entry, stock updates, invoicing, payment reminders, pick lists, shipping and delivery updates, and reporting. In the audit we find the steps that cost you the most time and automate those first.
Can it read orders from emails and PDFs?
Yes. Orders that arrive as emails, PDFs or spreadsheets are read and turned into clean order records, and anything unclear is flagged for your team.
Which tools does it work with?
Online stores, email, WhatsApp, Google Sheets, accounting tools such as QuickBooks and Xero, CRMs and delivery services. If a tool has an API, we can usually connect it.
What happens when an order has a problem?
If stock is low, a detail is missing or a payment fails, the order is paused and your team gets an alert, so nothing goes out wrong.
Will we still be in control of our orders?
Yes. You see every order in one dashboard, set the rules for what happens automatically and can step in at any point.
Is order automation worth it for a small business?
Yes. It pays off as soon as someone spends hours each week typing orders, chasing invoices or answering delivery questions.
How much does it cost?
It depends on your order channels, volume and tools. Book a free Automation Audit and we’ll give you a clear quote.
Other solutions
Explore more ways to automate.
Get started
Stop typing orders. Start shipping faster.
Book a free Automation Audit. We’ll map how your orders move today and show you exactly which steps automation would take off your team’s plate.
Get a Free Automation Audit