Follow-up & Reactivation
Automated follow-ups that bring customers back.
Ellevix follows up on every quote and visit on time, and wins back past customers and old leads by email, SMS and WhatsApp.
Works with your CRM, email, SMS, WhatsApp and booking or order tools.
The problem
Sales are lost in the follow-up.
Quotes go unanswered and past customers drift away, not because they said no, but because nobody followed up.
Quotes left hanging
Proposals go out and nobody checks back, so deals that were close quietly go to someone else.
Follow-up depends on memory
Reminders live in notes and inboxes, so a busy week means missed callbacks and forgotten check-ins.
Past customers forgotten
Your list of past customers and old leads sits unused, even though they already know and trust you.
The basics
What is follow-up and reactivation?
Follow-up automation sends the next message for you: a check-in after a quote, a thank-you after a visit, or a reminder when it’s time to rebook or reorder.
Reactivation automation reaches out to people who have gone quiet, such as old leads and customers who haven’t come back in a while, with a personal and useful message. Anyone who replies goes straight to your team, and the messages stop.
| Manual | Automated | |
|---|---|---|
| Quote follow-up | When someone remembers | On schedule, every time |
| Timing | Whenever there’s time | Based on each person’s activity |
| Personalization | Copy-and-paste messages | Includes name and history |
| Past customers | Rarely contacted | Reached when they’re due to return |
| Replies | Lost across inboxes | Sent straight to your team |
| Stopping | Too many messages, or none at all | Stops the moment someone replies |
How it works
From quiet contact to returning customer.
Find who needs a follow-up
We connect your CRM, inbox and booking or order history, and spot open quotes, quiet leads and customers due to return.
The right message at the right time
Each person gets a short, personal message by email, SMS or WhatsApp, timed to what they did last.
Replies go straight to your team
Anyone who replies or books is handed to your team and taken out of the sequence. Everyone else gets a polite next step.
Process and timeline
Live in about 3 weeks.
A clear process from the first call to launch, and support after.
Free Automation Audit
We look at your open quotes, past customers and old leads, and where follow-ups slip today.
Setup
We connect your CRM, inbox and booking or order data, and agree who gets contacted, when and how.
Messages and testing
We write every follow-up and reactivation message in your tone of voice and test each path.
Launch and handover
Follow-ups go live, and your team gets a short walkthrough of replies and the dashboard.
Ongoing optimization
We review reply and return rates, improve the messages and send a monthly report.
Results
What changes when nothing slips through.
Every quote gets a timely check-in, so the deals that were close don’t quietly go elsewhere.
Customers get a friendly reminder when they’re due to rebook or reorder, so they come back to you first.
Leads that went quiet hear from you again with something useful, and the ones who are ready reply.
Your team stops tracking reminders by hand and spends its time on the replies that matter.
What's included
Everything you need, set up for you.
We find the right people to contact, write the messages and set the timing with you. You get follow-ups that run themselves from day one.
Get a Free Automation Audit- Quote and proposal follow-up sequences
- Thank-you messages after every visit or sale
- Rebooking and reorder reminders
- Win-back campaigns for past customers
- Reactivation of old and cold leads
- Email, SMS and WhatsApp in your tone of voice
- Replies routed to your team automatically
- Dashboard and monthly performance report
Use cases
Built around your customer journey.
For service businesses, clinics, agencies, stores, trades, consultants and more.
FAQ
Questions, answered
What is follow-up automation?
Software that sends the next message for you at the right time, such as a check-in after a quote, a thank-you after a visit or a reminder to rebook, so no customer or lead is forgotten.
What is customer reactivation?
Reaching out to past customers and old leads who have gone quiet, with a personal, useful message that gives them a reason to come back.
How often will people be contacted?
We agree the timing with you. Most sequences send a few well-spaced messages and stop as soon as someone replies, books or opts out.
Which channels do you use?
Email, SMS and WhatsApp, depending on what your customers use and have agreed to receive.
Will the messages sound automated?
No. Every message is written in your tone of voice and uses the person’s name and history, so it reads like a note from your team.
What happens when someone replies?
The reply goes straight to the right person on your team, and that contact is taken out of the sequence automatically.
Can you reactivate our old customer or lead list?
Yes. We clean and sort your existing list, remove anyone who opted out and send carefully timed messages to the people most likely to respond.
How much does it cost?
It depends on your list size, channels and tools. Book a free Automation Audit and we’ll give you a clear quote.
Other solutions
Explore more ways to automate.
Get started
Stop losing sales to silence. Bring customers back.
Book a free Automation Audit. We’ll look at your open quotes, past customers and old leads, and show you exactly what follow-up automation would bring back for your business.
Get a Free Automation Audit